Terms & Conditions

At the core of our brand is a commitment to considered production and responsible craftsmanship. Please review the following terms carefully before making a purchase.

Made-to-Order Pieces
The majority of our garments are made to order. This ensures a more sustainable approach and allows each piece to be created with the utmost care and attention to detail.

• Made-to-order items require a production period of approximately 4–6 weeks before dispatch.
• Due to the bespoke nature of these pieces, all made-to-order purchases are non-refundable.
• In exceptional circumstances, store credit may be issued at our discretion.

Material Availability
We frequently work with deadstock fabrics, which are limited and subject to availability.

• While we strive to fulfill every order, there may be rare occasions where materials become unavailable.
• In such cases, customers will be contacted promptly with alternative options or offered a full refund.

Ready-to-Ship Items
For items that are not made to order:

• Returns are accepted within 14 days of confirmed delivery.
• Items must be returned in their original condition, unworn, unused, and free from any damage.
• We reserve the right to refuse returns that do not meet these conditions.

Returns & Refunds

• Approved returns will be refunded to the original payment method.
• Shipping costs are non-refundable unless the item is faulty.
• To start a return, you can contact us at info@kwakujoseph.co.uk. 

Contact
For any questions, concerns, or return requests, please contact us directly. We aim to respond as promptly as possible and ensure the best experience for our customers.